Terms & Conditions

Prices and Payment
All items will be paid for in UK pounds sterling and INCLUDE DUTY AND VAT.
Minimum order is 12 standard 75cl bottles (9 litres), which can be ordered as a full case of one particular wine or a selection that can be added individually. Any number of bottles can then be added over and above.

We accept all major debit and credit cards including UK & Non UK Maestro, Debit and Credit MasterCard, Debit and Credit Visa, Visa Electron and Solo.

Age
We cannot sell or deliver alcohol to anyone who is under the age of 18. By placing an order you will need to confirm that you are at least 18 years old.

Delivery
We have recently revised our delivery charges to offer much better value for money. We now charge only £ 6.95 for a UK mainland delivery. For any subsequent boxes the delivery is free. So the more you order, the cheaper it gets. Local delivery in the following postal codes is free including TR1-TR27 These exclude exclude the Highlands & offshore(Isle of Man, Northern Ireland etc), the Highlands of Scotland and anywhere overseas.

Our couriers APC deliver normally between 8am and 7pm Monday to Friday. Delivery can be arranged for Saturday at extra cost. Please contact us on 0844 8040256 for these costs. They will undertake to obtain a signature but many of our customers provide us instructions to leave the wine in a safe place, as this is an easy way to ensure you get your wine on time. Our couriers will only attempt to deliver the wine twice. A card with their telephone number will be left with you on each occasion. You will then be responsible for making your own arrangements with them for delivery or collection.

We will deliver the wine in its original box if considered suitable for purpose. If not, the wine will be repacked in a sturdy Winedown box for extra security.

We aim to deliver within 7 days of confirming the order.

Quality Control
Winedown.co.uk will offer a complete refund if any of the wines is faulty.
We reserve the right to ask for the item to be returned for inspection and all cost will be credited accordingly.

Breakages & Shortages
Any damage must be notified to the driver at the time of delivery and signed for accordingly. We must receive notification of the shortages or damage with 7 days of delivery.

Availability
All our wines on line are subject to availability. We will undertake to provide you with a suitable alternative of a similar or superior quality at no extra cost.

Vintages
Wine vintages have a habit of changing. We reserve the right to change the vintage without notice.

Returns
For any reason, you have the right to cancel your order with 7 days of receipt of the goods, however, you will be responsible for the cost of the returning the goods to us. We shall refund the price of the wine within 30 days from the date you notify us of the cancellation.